Shopping Guide

■ Shipping fee

■About payment methods

・Credit cards The following credit cards can be used.

VISA, MASTER, JCB, AMEX

Payment can only be made in one lump sum.
Revolving payments and installment payments are not available.

Debit cards are not accepted.

・Apple PAY

・Google PAY

・Cash on delivery

■About COD fees

A handling fee will be charged for each delivery.
Please pay the total amount plus the COD fee to the delivery person.

【please note!】
Only the "product price + shipping fee" (tax included) will be displayed on the order confirmation screen.
The amount including the COD fee will not be displayed.

・COD fee COD fee will be charged according to the COD amount (※1).

[Sagawa Express]
Cash on delivery amount (※1) Cash on delivery fee
Under 10,000 yen: 330 yen (tax included)
Under 30,000 yen: 440 yen (tax included)
Under 100,000 yen: 660 yen (tax included)
300,000 yen or less: 1,100 yen (tax included)

[Yamato Transport]
Cash on delivery amount (※1) Cash on delivery fee
1 yen ~ 9,999 yen 330 yen (tax included)
10,000 yen - 29,999 yen 440 yen (tax included)
30,000 yen - 99,999 yen 660 yen (tax included)
100,000 yen - 300,000 yen 1,100 yen (tax included)

・If the cash on delivery amount (※1) exceeds 300,000 yen, cash on delivery cannot be used.
If the purchaser refuses to accept the item and returns it, a COD fee will be charged.
・You cannot specify the shipping company to be used.
・For more details, please check with the delivery person directly when you receive the product.

■ Product purchase steps

1. Select a product.
You can check the details of each product by selecting a product from the product list or category on the top page.

2. Select a product.
Once you have decided on the products you wish to purchase, select the quantity you wish to order and click the "Add to Cart" button. After clicking, the product will be added to your cart. If you would like to continue purchasing other products, simply select the other products and continue shopping. Once you have selected all the products you wish to purchase, select the "Cart" button in the top right corner of the store and check the contents of your cart. If there are no changes to the contents, click the "Proceed to Checkout" button.

3. Select the product for which you want to enter customer information.
After clicking the "Proceed to Checkout" button in the previous section, the customer information entry form will be displayed on the screen. Please enter your name, address, phone number, email address, payment method, etc., confirm them, and then click the "Next" button.

4. Check the entered information.
Please confirm the product, delivery address, and payment method you have ordered. Once you have confirmed that there are no errors, click the "Confirm Order" button.

5. Your order is complete.
Once your order is complete, an "order confirmation email" will be automatically sent to the "email address" you registered, so please check it again.

If you do not receive this email, it may be that the email address you registered is incorrect.
If you register a mobile phone address, you may not be able to receive emails from our shop due to security reasons.
We recommend that you register using a PC address or the domain 【@newbook.co.jp】.
If you are unable to receive emails even after registering the domain, please check with your mobile phone company.


■About cancellations and changes

As a general rule, we cannot accept returns or exchanges unless the product is defective. To be on the safe side, please be sure to check that the product you ordered is correct when it arrives. Please note that we cannot accept returns or exchanges for the following reasons:

• - If 2 weeks have passed since the product arrived without any special reason
• ・If the product is damaged or soiled while in your possession

If you wish to return or exchange a product for your own reasons, please note that you will be responsible for any communication fees. If the product is defective, or you receive a product that is different from the one you ordered, or if the reason is our own, we will cover the return shipping fees.

■About product delivery

• Products will be shipped in the order in which payment has been confirmed. Please note that if a product is out of stock and additional production is required, or if it is made to order, we will contact you each time.
• We handle our products with the utmost care, but if you experience any problems, please contact us using the contact information at the end of this page.

■About shipping

We will ship your order via Yamato Transport or Sagawa Express. (We cannot accept requests for specific shipping companies or methods.)
As the delivery method will be "courier service", a receipt stamp is required.
If you require redelivery due to an extended absence, etc., please make the necessary arrangements to receive the parcel yourself.
Delivery is limited to addresses within Japan.

■ About email addresses

You will receive an email from info@newbook.co.jp.

All emails sent to users from this channel will be sent to this email address, so please check your settings before proceeding to ensure that you can receive these emails.

■ If you don't receive an email

Normally, we will send you an email immediately after the procedure. If you do not receive an email within a few minutes, the following may be the cause, so please check and change your settings yourself.

・If you are using a mobile carrier email address, your spam filter may be set to not allow you to receive emails from the above address. Please check your carrier email reception settings.

・If you use a free email address such as Gmail or Yahoo! Mail, the email may be automatically sorted into your spam folder. Please check your spam folder. Please check your settings to prevent emails from info@newbook.co.jp from being sorted into spam.

- E-mails may not be delivered if you enter the wrong e-mail address, if the e-mail server is full, if you use a dot (.) immediately before the @ sign, or if you use consecutive dots (.) or hyphens (-), or if you use an e-mail address starting with a symbol.

If you do not receive an email, please do not place another order. Instead, check your email settings and contact us via the inquiry form.
Please note that this channel will not be responsible for any inconveniences related to non-delivery of emails caused by the user's settings.